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FAQ's
Welcome to the Resisure FAQs, where we answer the most common questions about our innovative property monitoring solutions.
Whether you’re a landlord, property manager, or housing provider, our system is designed to help you detect and prevent issues like damp, mould, and poor air quality before they become serious problems. Explore the questions below to learn more about how Resisure works, the benefits for your properties, and how we can help you maintain healthier living environments for tenants. If you don’t see your question here, feel free to get in touch with our team!
Frequently Asked Questions
Uncover the answers to your questions...
How Do I Install My Resisure Device?
The wireless Resisure device has been designed so it is easy-to-install by having strong, self-adhesive sticky pads to the rear of the device for wall mounting.
The Resisure device is ready to use as soon as it has been delivered. The IoT SIM card has been installed, the device has been provisioned and data is ready to be collected.
How Often Does My Resisure Sensor Collect Data?
Data is collected every 30 minutes and sent back to our data centre every 3 hours.
How Much Is A Resisure Device?
The Resisure monitoring platform is charged on a monthly subscription model which is tailored to suit every landlord, housing provider, institutional investor and property manager.
How Long Does A Resisure Device Last?
The Resisure sensor is installed with a long-life battery which is guaranteed for 5 years. The Resisure monitoring platform is forever improving and upgraded sensors would be offered at point of renewal (within 12 – 36 months depending on contract length).
Our data centre monitors the battery life of every sensor and will alert us if a battery is running low at any point.
Where Should I Put My Resisure Device?
The sensor should be placed in an area of air flow. The best location is mounting the sensor on the wall, next to an internal door around head height. This will then take readings as air passes through the room.
We recommend NOT placing the sensor near windows or external doors, in the corner of a room, behind any furniture or objects or at a low height.
My Resisure Device Is Broken - What Do I Do?
Resisure has a dedicated customer service department to assist and advise with any faulty/broken sensors. Please contact a member of the ResiSure team on 0800 669 6559 or fill out an online contact form to request a call back.
How Do I Edit My Dashboard?
If you have an account that includes a Resisure dashboard, this will be bespoke to your business needs and part of your initial account set up. Please contact a dedicated member of the Resisure team on 0800 669 6559 to discuss any further dashboard amendments.
How Many Resisure Devices Can I Purchase?
Resisure has no limit to how many sensors that can be purchased or added to an existing account. Simply fill out contact form online or call a member of the ResiSure team on 0800 669 6559.
How Can I View My Invoice?
Your invoice will be generated and electronically sent to you monthly to your contact email address. Historic invoices can be raised and emailed; please contact 0800 669 6559 to arrange this with a member of the Resisure team.
Does My Contract Automatically Renew?
After your initial term you will stay active until you upgrade or disconnect. If you have any questions about your term or wish to discuss new and improved upgrades to you account, our experts are on hand to discuss your ResiSure account. Please fill out an online contact form or call us on 0800 669 6559.
Do you have any other questions?
If you haven't been able to find the answer to your questions in our FAQ's, please do not hesitate to get in touch with the form to the right - our team are on hand to answer your queries.